In accepting our itinerary and paying your invoice you are accepting our terms and conditions and taking responsibility for your own travel insurance – we strongly recommend that you take out such insurance (covering loss of deposits, airfares, additional costs should you become unwell or injured on your trip etc).
Most of the cycling trail providers have terms and conditions related to the fact that this is a seasonal business and cancellations are costly because the option to resell a space simply doesn’t exist at short notice or forward resourcing has been made (eg purchasing bikes and gear, vehicles and hiring staff). Often their T & C’s mean no refunds for cancellations within the last 30 days (some have clauses starting 30-60 days out), although some will allow rescheduling at a later date.
Experience has shown that from time to time things “just happen” that are outside of your control eg: you injure yourself while preparing for that trail or while at work, a relative passes away, you injure yourself in Queenstown, your car breaks down on the way and delays you, your flight is diverted or delayed, you become unwell on the trail, injure yourself or have to cut your trip short due to an issue at home etc. Whilst we are very sympathetic, we have to adhere to our (and our providers) terms and conditions re cancellation.
Therefore we recommend you take out travel insurance to cover all eventualities.
For international travellers, please review your international travel insurance options in your home country.
For New Zealand domestic travellers, we’ve provided some links below to some domestic travel insurance providers. Please note that we are not affiliated with them and nor are we endorsing them. Please discuss your requirements with the companies directly and read their policies to make sure they cover you for the various eventualities you hopefully don’t encounter.
http://www.statravel.co.nz/insurance-comparison.htm (Scroll down on their page to find the domestic options)